Frequently Asked Questions:
Late Entry Policy: Due to the immersive nature of this performance, we may not be able to accept latecomers after around 8:10pm. If you do not make it by that time, you can join for the second half of the voyage. We will reopen boarding between approximately 9:05 & 9:20. Once again, we ask that you do not linger outside the venue outside of this time frame.
Arriving Separately: No problem! Please forward the ticket confirmation to your guests or give your name at the door.
Ticket Transfers: If you are no longer able to join, you can email us to change the name on your reservation, or simply forward your tickets to the new person and have them give your name at the door.
Group Seating: If you booked general passage, seating is first come first served. We recommend at least one person in your group arrive at 7:45 to reserve space for your entire party. If you have purchased reserved seats for your whole group in one order, we will ensure you are seated together. If you have booked reserved seat tickets in separate orders, please email us with the names on all bookings in your group. We will do our best to accommodate, but there is no easy way for our crew to coordinate groups booked under separate reservations.